Refund and Returns Policy

At Cooking Appliances, we are committed to ensuring your complete satisfaction with our products and services. In the unlikely event that you are not entirely satisfied with your purchase, our refund policy is designed to provide a fair and hassle-free experience. Please review the following guidelines for initiating a refund:

1. Damaged or Defective Products: a. If you receive a product that is damaged during transit or has a manufacturing defect, please inform us within 48 hours of delivery. b. We may request photographic evidence of the damage or defect to facilitate the refund process. c. Once verified, we will offer you the option of a replacement or a full refund, as per your preference.

2. Wrong Item Delivered: a. If you receive a product different from the one you ordered, kindly notify us immediately. b. We will arrange for the correct product to be delivered to you at the earliest possible time, or provide a full refund if desired.

3. Refunds for Cancellation: a. If you decide to cancel your order before it has been shipped, we will initiate a refund within 48 hours. b. For prepaid orders, the refund will be processed to the original payment method used during the purchase.

4. Refunds for Return or Exchange: a. If you wish to return or exchange a product for any reason other than damage, defect, or wrong delivery, please contact us within 7 days of receiving the item. b. The product must be unused, in its original packaging, and accompanied by the purchase invoice and all accessories for a successful return or exchange. c. Once we receive the returned item and inspect it, we will initiate the refund within 7 business days.

5. Non-Refundable Items: a. Certain products, such as consumables, perishable goods, or items specified as non-returnable, are not eligible for a refund. b. Customized or personalized products cannot be refunded unless they have defects or damages.

6. Processing Time for Refunds: a. The refund process may take up to 10 business days, depending on your payment provider’s policies. b. If you have not received the refund after the specified period, please contact your payment provider directly.

7. Refund Disputes and Queries: a. If you have any questions or concerns about the refund process, please feel free to contact our customer support team. We are here to assist you at every step.

Please note that our refund policy applies to purchases made directly through cookingappliances.in. For products purchased through third-party sellers or retail stores, their respective refund policies will apply.

Cooking Appliances reserves the right to update or modify the refund policy at any time. Any changes to the policy will be posted on our website. By making a purchase on our website, you agree to the terms and conditions of our refund policy.

If you require any further assistance or have specific refund-related inquiries, please do not hesitate to contact us. Your satisfaction is our priority, and we aim to provide you with an exceptional shopping experience at Cooking Appliances.